I have a defective BluGuitar product - what now?
It doesn't happen often, but even we at BluGuitar are not immune to it: sometimes a device is simply defective and needs to be repaired or serviced. So that the processing of a service case is as smooth as possible and, above all, cost-effective and fast for you, we have put together a few tips for you on how to best proceed in a service case.
What do I need?
Please always have the following information ready in case of service:
- Which product is it (exact description)?
- Product serial number
- Proof of purchase (invoice, cash receipt, etc.)
Correct troubleshooting
Nothing is more annoying than a complaint about a device that is not defective at all. 😉 Before making a complaint, please use the BluGuitar Knowledge Base to rule out any operating errors, misunderstandings or errors in the device peripherals. That saves you time and possibly a lot of money - quite apart from the fact that you don't have to go without your BluGuitar product for the duration of a possible service issue.
Who do I contact about my device?
There are clear responsibilities here. If you go straight to the right place first, you will save time - and possibly money too. Therefore, some questions need to be clarified before making your service issue known:
Where did you buy the device?
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Retailer
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BluGuitar web shop
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Second hand / private purchase
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You can usually find the warranty conditions of your retailer on the invoice or in the retailer's terms and conditions. The warranty period usually refers to the time of purchase, i.e. the date of your invoice.
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valid guarantee
-
no guarantee
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Of course, we will be happy to help you if your device's warranty has expired. Repairs certified by BluGuitar are carried out by competent, authorized experts. Any warranty on the part of BluGuitar only applies to repairs carried out by persons authorized by BluGuitar.
Please contact an authorized BluGuitar service or repair center in your area:
-
Germany / Austria
-
Switzerland
-
BeNeLux
-
Sweden / Norway / Finland / Denmark
-
France
-
Rest of Europe
-
United Kingdom
-
USA / Canada
-
Australia
-
New Zealand
-
Rest of the world
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Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
If the warranty of the retailer from whom you bought your BluGuitar device has expired and you are in Switzerland, please contact our Swiss sales department SDS in Winterthur:
SDS music factory ag
Industriestr. 26th
8404 Winterthur
Tel .: +41 52 368227-5
Email: service@sdsmusic.ch
Web: www.sdsmusic.ch
Please give SDS the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If the warranty of the retailer from whom you bought your BluGuitar device has expired and you are in the Netherlands, Belgium or Luxembourg, please contact our Benelux distributor GitaarBizz in the Netherlands:
GitaarBizz
De Verwondering 54
3823 HC Amersfoort
Tel: +31 63 7170161
Email: info@gitaarbizz.nl
Web: http://www.gitaarbizz.nl
Please give GitaarBizz the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If the warranty of the retailer from whom you bought your BluGuitar device has expired and you are in Sweden, Norway, Finland or Denmark, please contact our Scandinavian distributor EM Nordic in Sweden:
EM Nordic AB
Box 5025
Kungens Kurva
14105 Stockholm
Sweden
Tel .: +46 8 6032300
Email: info@emnordic.eu
web: www.emnordic.se
Please give EM Nordic the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If the warranty of the dealer where you bought your BluGuitar device has expired and you are in France, please contact our French distributor SAICO:
SAICO SA
213 route de Rouffach
BP 50586
68920 Wettolsheim
France
Tel .: +33 389203-300
Email: savelec@saico.fr
Web: www.lazonedumusicien.com
Please give SAICO the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
If the retailer from whom you bought your BluGuitar device has expired and you are in the UK, please contact our UK distributor JHS in England:
John Hornby Skewes & Co. Ltd.
Salem House, Parkinson Approach Garforth
LS25 2HR Leeds
United Kingdom
Tel .: +44 1132 865 381
Email: electech@jhs.co.uk
Web: www.jhs.co.uk
Please give JHS the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If the retailer from whom you bought your BluGuitar device has expired and you are in North America (USA or Canada), please contact our US Service Center in Nashville, Tennessee:
British Audio Service & Music
5343 Charlotte Ave., Suite B
Nashville, Tennessee 37209
United States
Tel .: +1 (615) 891-1788
Email: repair@britishaudio.com
Please give British Audio the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If the warranty of the retailer from whom you bought your BluGuitar device has expired and you are in Australia, please contact our Australian distributor EGM in Melbourne:
EGM distribution
1131 Burke Road
3101 Melbourne
Victoria
Australia
Tel .: +61 3 9817 7399
Email: info@egm.net.au
Web: www.egm.net.au
Please give EGM the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If the retailer from whom you bought your BluGuitar device has expired and you are in New Zealand, please contact our New Zealand Service Center in Auckland:
Ivan Tvrdeich IT Electronics
10 Kokiri StreetTe Atatu Sth
0610 Auckland
New Zealand
Email: ivant@xtra.co.nz
Please send Ivan Tvrdeich IT Electronics the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
If the warranty of the retailer from whom you bought your BluGuitar device has expired, you can have your device checked by us and repaired if necessary. To register your complaint, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
If the warranty of the retailer from whom you bought your BluGuitar device has expired and you are in Germany or Austria, you can have your device checked directly by us and, if necessary, repaired. To register your service issue, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
If the warranty of the retailer from whom you bought your BluGuitar device has expired, you can have your device checked by us and repaired if necessary. To register your complaint, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
Your purchases from BluGuitar are covered by our 3-year BluGuitar guarantee, which means that we extend the standard guarantee period for many manufacturers from 12 months to a full 36 months - at no additional cost or effort for you.
-
gültige Garantie
-
keine Garantie
- Add Button
To register a warranty repair, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number, the date of purchase and a detailed description of the error in your email so that we can help you as best as possible.
Of course, we are also happy to help you if your BluGuitar device's warranty has expired. To register your complaint, please email our service department: service@bluguitar.com .
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
Of course, we are also happy to help you if you have used your BluGuitar device or bought it privately. Repairs certified by BluGuitar are carried out by competent, authorized experts. Any warranty on the part of BluGuitar only applies to repairs carried out by persons authorized by BluGuitar.
Please contact an authorized BluGuitar service or repair center in your area:
-
Germany / Austria
-
Switzerland
-
BeNeLux
-
Sweden / Norway / Finland / Denmark
-
France
-
Rest of Europe
-
United Kingdom
-
USA / Canada
-
Australia
-
New Zealand
-
Rest of the world
- Add Button
If you have used your BluGuitar device or bought it privately, you can check it directly with us and have it repaired if necessary. To register your complaint, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in Switzerland, please contact our Swiss sales department SDS in Winterthur with your service or repair request:
SDS music factory ag
Industriestr. 26th
8404 Winterthur
Tel .: +41 52 368227-5
Email: service@sdsmusic.ch
Web: www.sdsmusic.ch
Please give SDS the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in the Netherlands, Belgium or Luxembourg, please contact our Benelux sales department GitaarBizz in the Netherlands with your service or repair request:
GitaarBizz
De Verwondering 54
3823 HC Amersfoort
Tel: +31 63 7170161
Email: info@gitaarbizz.nl
Web: http://www.gitaarbizz.nl
Please give GitaarBizz the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in Sweden, Norway, Finland or Denmark, please contact our Scandinavian distributor EM Nordic in Sweden with your service or repair request:
EM Nordic AB
Box 5025
Kungens Kurva
14105 Stockholm
Sweden
Tel .: +46 8 6032300
Email: info@emnordic.eu
web: www.emnordic.se
Please give EM Nordic the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in France, please contact our French distributor SAICO with your service or repair request:
SAICO SA
213 route de Rouffach
BP 50586
68920 Wettolsheim
France
Tel .: +33 389203-300
Email: savelec@saico.fr
Web: www.lazonedumusicien.com
Please give SAICO the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately, you can check it directly with us and have it repaired if necessary. To register your complaint, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in Great Britain, please contact our UK sales department JHS in England with your service or repair request:
John Hornby Skewes & Co. Ltd.
Salem House, Parkinson Approach Garforth
LS25 2HR Leeds
United Kingdom
Tel .: +44 1132 865 381
Email: electech@jhs.co.uk
Web: www.jhs.co.uk
Please give JHS the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in North America (USA or Canada), please contact our US Service Center in Nashville, Tennessee with your service or repair request:
British Audio Service & Music
5343 Charlotte Ave., Suite B
Nashville, Tennessee 37209
United States
Tel .: +1 (615) 891-1788
Email: repair@britishaudio.com
Please give British Audio the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in Australia, please contact our Australian sales office EGM in Melbourne with your service or repair request:
EGM distribution
1131 Burke Road
3101 Melbourne
Victoria
Australia
Tel .: +61 3 9817 7399
Email: info@egm.net.au
Web: www.egm.net.au
Please give EGM the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately and you are in New Zealand, please contact our New Zealand Service Center in Auckland with your service or repair request:
Ivan Tvrdeich IT Electronics
10 Kokiri StreetTe Atatu Sth
0610 Auckland
New Zealand
Email: ivant@xtra.co.nz
Please send Ivan Tvrdeich IT Electronics the exact name of the product, the serial number and a detailed description of the error in your email so that our colleagues can help you as best as possible.
If you have used your BluGuitar device or bought it privately, you can check it directly with us and have it repaired if necessary. To register your complaint, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.
Is the guarantee still valid?
Your purchases from BluGuitar are covered by our 3-year BluGuitar guarantee, which means that we extend the standard guarantee period for many manufacturers from 12 months to a full 36 months - at no additional cost or effort for you.
-
valid guarantee
-
no guarantee
- Add Button
To register a warranty repair, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number, the date of purchase and a detailed description of the error in your email so that we can help you as best as possible.
Of course, we are also happy to help you if your BluGuitar device's warranty has expired. To register your complaint, please email our service department: service@bluguitar.com.
Please give us the exact name of the product, the serial number and a detailed description of the error in your email so that we can help you as best as possible.